FAQ

Frequently Asked Questions (FAQ)

DO YOU HAVE QUESTIONS ABOUT SHIPPING, RETURNS OR EXCHANGES?
Click here.

DO YOU ENGRAVE?
Yes we do offer engraving service. Click here.

WILL THE WATCH FIT ME?
Sure – all Dusty Saw watches come with bands that are just over 8 inches (220 mm) long and can be adjusted down to suit your preference by removing links. 

HOW TO REMOVE LINKS - PINS WITH NO SCREWS
Link removal requires specific tools. Therefore, we recommend carrying the watch to a local jeweler to get the pins removed.

* PLEASE NOTE: WE DO NOT INCLUDE THE LINK REMOVAL TOOL.

WHAT IF I AM ALLERGIC TO METAL?
All Dusty Saw watches are predominantly wood however, the clasp of each watch is metal and will make contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.

WHAT SHOULD I KNOW ABOUT WOOD ALLERGIES?
Hypoallergenic products present fewer risks of an allergic reaction/reduce the risks of allergic reactions. Hypoallergenic does not mean anti-allergy. Allergic reactions will vary from individual to individual and is unique for each person. Allergies can occur from any type of product.

ALLERGY DISCLAIMER
Dusty Saw products are 100% natural wood, and are not treated with any toxic chemicals to protect them. Few people will experience an allergic reaction to wood. We suggest that in the first few weeks of wearing the watch you should look out for any skin reactions. If you experience any discomfort, itches or rash, please stop wearing the watch immediately and see your doctor.

IS THE WATCH WATER RESISTANT?
Water Resistant at 3ATM: Dusty Saw Watches are splash-proof; do not submerge in water. No swimming or showering while wearing your watch.

HOW DO I CARE FOR MY WATCH?
We recommend that you use orange or lemon oil extract to clean your wooden watch.

HOW DO I CLEAN MY WATCH?
We recommend that you use orange or lemon oil extract to clean your wooden watch.

CAN I REPLACE THE BATTERY?
Yes, batteries can be can replaced at any jewelry or watch shop.

WHAT ARE YOUR HOURS?
You can reach us Monday to Saturday from 10:00 a.m. - 10:00 p.m. EST and via email (support@thedustysaw.com) or by phone (1-888-681-3737)

WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept PayPal, MasterCard, Visa and other major credit cards.

HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All orders are shipped within 48 hours.

IS SALES TAX CHARGED?
No. All Prices and costs quoted on the website are final. There are no hidden taxes or fees.

CAN I ORDER A WATCH THAT IS ON BACK ORDER?
The Dusty Saw cannot currently accommodate back orders however, please be sure to indicate your interest and as soon as your preference is available we will be happy to notify you.

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