DO YOU HAVE QUESTIONS ABOUT SHIPPING, RETURNS OR EXCHANGES?
DO YOU ENGRAVE?
Yes we do offer engraving service. Click here.
WILL THE WATCH FIT ME?
Sure – all Dusty Saw watches come with bands that are just over 8 inches (220 mm) long and can be adjusted to suit your preference by removing links.
WHAT IF MY WRIST IS BIGGER THAN THE BAND? We have additional links available for sale. Just let us know and we will
HOW TO REMOVE LINKS - PINS WITH NO SCREWS
Link removal requires specific tools. Therefore, we recommend carrying the watch to a local jeweler to get the pins removed.
* PLEASE NOTE: WE DO NOT INCLUDE THE LINK REMOVAL TOOL.
WHAT IF I AM ALLERGIC TO METAL?
All Dusty Saw watches are predominantly wood however, the clasp of each watch is metal and will make contact with the skin. If you have an allergic reaction to metal, we cannot guarantee that you will not be affected by the metal clasp.
WHAT SHOULD I KNOW ABOUT WOOD ALLERGIES?
Hypoallergenic products present fewer risks of an allergic reaction/reduce the risks of allergic reactions. Hypoallergenic does not mean anti-allergy. Allergic reactions will vary from individual to individual and is unique for each person. Allergies can occur from any type of product.
Dusty Saw products are 100% natural wood, and are not treated with any toxic chemicals to protect them. Few people will experience an allergic reaction to wood. We suggest that in the first few weeks of wearing the watch you should look out for any skin reactions. If you experience any discomfort, itches or rash, please stop wearing the watch immediately and see your doctor.
IS THE WATCH WATER RESISTANT?
Water Resistant at 3ATM: Dusty Saw Watches are splash-proof; do not submerge in water. No swimming or showering while wearing your watch.
HOW DO I CARE FOR MY WATCH?
We recommend that you use orange or lemon oil extract to clean your wooden watch. Do not store in extreme temperatures; avoid extreme cold and heat. Do not get your watch wet, it is not waterproof and the mechanism will be affected.
HOW DO I CLEAN MY WATCH?
We recommend that you use orange or lemon oil extract to clean your wooden watch.
CAN I REPLACE THE BATTERY?
Yes, batteries can be replaced at any jewelry or watch shop.
IS THE WATCH FACE PLASTIC OR GLASS?
The watch crystal is made of mineral glass
WHAT KIND OF MOVEMENT IS THE WATCH?
The movement of each model is listed in the description
DOES THE WATCH COME IN A BOX?
Yes, all our watches are packaged in a watch box.
WHAT ARE YOUR HOURS?
You can reach us Monday to Saturday from 10:00 a.m. - 6:00 p.m. EST and via email (firstname.lastname@example.org) or by phone (1-888-681-3737)
WHAT TYPES OF PAYMENT DO YOU ACCEPT?
We accept PayPal, MasterCard, Visa and other major credit cards.
HOW LONG DOES IT TAKE TO RECEIVE MY ORDER?
All orders are shipped within 48 hours.
IS SALES TAX CHARGED?
Yes, for those states that require that it is collected. You will see the tax amount at checkout.
CAN I ORDER A WATCH THAT IS SOLD OUT?
The Dusty Saw cannot currently accommodate back orders. however, please be sure to indicate your interest and as soon as your preference is available we will be happy to notify you.