Shipping & Returns

Shipping

All USA orders receive free standard shipping. 

Expedited shipping options are available at checkout for an additional cost.

International orders will incur shipping costs.

  • All USA shipments are typically shipped within 48 hours (excluding photo watches which takes 5 - 10 business days) and should be delivered within 3 - 5 business days from the date order is shipped.
  • International orders typically ship within 2 business days and may take up to 15 business days to deliver.
  • Expedited shipping is available at checkout for an additional cost. 
  • You will receive a shipping confirmation email with tracking information once your order has shipped.
    • Please use this tracking number to stay up to date on your shipment.
    • You can also access any order or tracking information by logging into your account.

Personalized Custom Picture Watches

  • This watch is a custom order and ships from our overseas warehouse, so please allow 5 - 10 business days for your orders to be completed.

International Orders

  • We are not responsible for any duties, taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer.
 

Returns Policy

  • Please note that we do not accept returns on any engraved items.
  • For non engraved items: A refund or exchange request is available within 30 days after receiving the item and only if returned in the same condition as received. Shipping costs are non refundable.
  • Shipping charges for manufacturer related defects will be covered by us. Please review the link below for warranty information related to manufacturer defects, learn more here.
  • Shipping charges for any non manufacturer related defective returns are the responsibility of the customer. 
  • We do our best to present accurate, detailed information about every item we sell. If you have any questions, please email us at support@thedustysaw.com before buying.
  • If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.