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Shipping & Returns

SHIPPING

All US orders receive free standard shipping. 

US Shipping Rates

  • Standard (5-7 business days) FREE
  • Two-Day (2-3 business days) $12
  • Overnight (1-2 business day) $25

International Shipping Rates

  • Standard (10 - 15 business days*) $16.50  (*depends on location)

  ✔  All USA shipments are typically shipped within 48 business hours (excluding photo watches which takes 10 - 15 business days) and should be delivered within 5-7 business days from the date of order.

✔  International orders typically ship within 2 business days and may take up to 14 business days to deliver.

✔  Expedited shipping is available at checkout for an additional cost. 

✔  You will receive a shipping confirmation email with tracking information once your order has shipped. Please use this tracking number to stay up to date on your shipment. You can also access any order or tracking information by logging into your account.

Personalized Custom Picture Watches

  • This watch is a custom order and ships from our overseas warehouse, so please allow 10-15 business days for your orders to be completed.

International Orders

  • We are not responsible for any duties, taxes and brokerage fees associated with the shipment. These costs are the sole responsibility of the customer.
 

RETURNS POLICY

  • Please note that we do not accept returns on any engraved items.
  • For non engraved items: A refund or exchange request is available within 30 days after receiving the item and only if returned in the same condition as received. Shipping costs are non refundable.
  • Shipping charges for manufacturer related defects will be covered by us. Please review the link below for warranty information related to manufacturer defects, learn more here.
  • Shipping charges for any non manufacturer related defective returns are the responsibility of the customer. 
  • We do our best to present accurate, detailed information about every item we sell. If you have any questions, please email us at support@thedustysaw.com before buying.

To start a return, go here